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Policies

Browse the Rome Cavalieri hotel policies to ensure you know all the facts before arriving at this luxurious Rome hotel. Discover where to park, how to pay, and when to check in and out as well as other essential information.

Effective September 1st, 2014, the city of Rome has introduced a City Tax of 7 Euro per person per night (subject to change), payable by all customers regardless of rate, including complimentary nights. Children under the age of 10 years are on the other hand exempt from payment

Hotel Policies

Check-in Time: 3:00 pm
Check-out Time: 12:00 pm

Internet Fees
All guests get free standard Wi-Fi in-room and in the lobby.

Pet Policy
Pets allowed
Deposit: 35.00 € (Non-Refundable)
Pet Max Weight 5 kg

Additional Hotel Policies

Smoking
Smoking is prohibited in the public areas of the hotel and in 'non-smoking' bedrooms (art. 51legge n. 3 del 16/01/03 e del DCPM 23/12/03).
Smoking is permitted in designated 'smoking' bedrooms and in the Smoking room of La Pergola Restaurant.

Pets
For only € 35.00 per day, precious pooches will enjoy all that the Rome Cavalieri has to offer, including special doggy menus with a variety of options, including tuna, game and healthy rice, meat and vegetable soup. Personalised cashmere jumpers can also be ordered with your pet's name printed in dazzling rhinestones. Our fifteen acres of parkland offers plenty of area for walks for guest pets, and should you be busy, we offer a personal dog walking or dog sitting service for your convenience. Whilst you indulge in a one-of-a-kind spa treatment at the Rome Cavalieri Grand Spa Club, our friendly staff can accompany your guest pet to an appointment at La Domus Aventina, a nearby doggy spa for a quick shampoo, massage, skin treatment or stylish comb-out.

Although our four-legged friends are not allowed in La Pergola Restaurant, L'Uliveto or the Cavalieri Grand Spa Club, pets will be welcomed with open arms at the Tiepolo Lounge & Terrace and also the Imperial Club (not on furniture unless in their own kennel). Guest pets will also need to watch from afar whist guests enjoy themselves at the indoor and outdoor pools, and the fitness area, chalet and hotel's shuttle bus is also off limits to our favourite canine companions.

Maximum Occupancy
As per hotel policy, our deluxe and imperial rooms can accommodate a maximum of 3 persons.

Alcohol
Service of alcoholic beverages, in all bars open to the public, will finish at 2:00 am. (Legge n. 160 del 02/10/07).

Internet
Complimentary WiFi is available in the following public areas of the hotel: Lobby, Imperial Club, restaurants and bars (including Pool Bar).

Rooms
The use of cooking appliances, open flames and irons is strictly prohibited.
Electronic safes are available in every guest room and suite.
Laptop compatible safes are only available in the Penthouse, Planetarium, Petronius and Napoleon Suites.

Concierge
A complimentary shuttle bus service to and from Piazza Barberini is available for resident hotel guests up to capacity.
Supervised garage parking available from 7:00 am to 11:00 pm.

Meetings/Conferences/Congresses
Ambulance presence upon request.
Fireworks displays on request with 2 weeks prior notice.
Security surveillance can be arranged at an extra charge.

Rome City Tax
Important update: Starting from September 1st, 2014, the City of Rome has disposed that the City Tax will be Euro 7.00 per person, per day.

Photography and Interviews
Interviews and photo shoots are permitted, but only with prior consent from the hotel office of Public Relations.

Lost and Found
For lost and found enquiries, please contact Guest Services (+3906 3509 1).

The Hotel
The entire hotel site is protected with an Intrusion Alarm System, monitored around-the-clock by the hotel Security team.
In-house fire, evacuation and first aid teams are on duty around-the-clock and act immediately in case of emergency.

Registration
Access to guest room floors is only permitted after registration at reception (includes guests to the Imperial Club).
Children under 18 must be accompanied by a parent. When a minor is travelling with other adults, written authorisation from their parent, accompanied by a photocopy of their passport, must be given to reception at the time of check-in.

Spa
The hotel management reserves the right to close any part of the facility for essential maintenance without prior notice and without entitlement to compensation.
The hotel is not responsible for any physical harm incurred whilst using Grand Spa facilities, including that arising from prior disorders or illness.
Access to the Grand Spa & Fitness Centre is limited to persons over 16 years of age.
Children under 16 years of age are permitted to use the indoor and outdoor pool under direct parental supervision.
No dogs or other animals are permitted in the Cavalieri Grand Spa Club or in pool areas.
Guests are required to wear appropriate attire in the indoor pool. Sport shoes are required in the fitness area.
Swimming attire is compulsory in the wet areas of the spa. It is required to wear pool slippers or shoe-covers, and bathrobes in the reception, corridor and bar area.
Swimming in outdoor pools is only permitted during opening hours under supervision by pool attendants.
The hotel's Fitness Circuit is complimentary for the hotel guests and can be accessed during the established opening hours of the centre.
The Spa environment is an oasis of tranquillity and relaxation, therefore mobile usage is prohibited while in the spa facilities.
For treatment requirements, we recommend advance bookings. For cancellations up to 4 hours before time of treatment, no fee will be charged.
Late cancellations and no shows imply a full treatment payment.

Spa Fees

Resident Hotel Guests
Access to the Outdoor Swimming Pool is complimentary for the hotel guests during the pool opening season and the access to sunbeds is based on availability.
Access to the Fitness Centre is complimentary for the hotel guests'
A daily entrance fee of € 20.00 is available for the guests willing to use the indoor pool and spa area, exclusive of treatments.

Non-resident Hotel Guests
Daily entrance fee for the use of outdoor pools and sun bed including one towel.
From Monday to Friday adults €50.00. Discounts available for children.
Saturday, Sunday and Bank Holidays adults €95.00. Discounts available for children.
A daily entrance fee of €95.00 is available for the non-resident guests willing to use the fitness centre, indoor pool and spa area, exclusive of treatments.

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