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TRUE WALDORF SERVICE

Creating A Memorable Stay

Experience True Waldorf Service, an extension of the legendary personal service principles that were first born at the flagship Waldorf Astoria property in New York in 1930. Your Personal Concierge acts as your primary contact to guarantee your every request is met, from assisting with culinary preferences, to arranging special occasion details to ensure your stay is unforgettable.

Before, during, and after your stay, concierges are finding new ways to personalize your experience.

  • Before Your Arrival – Before you even step foot inside a Waldorf Astoria, your Personal Concierge is working to create a flawless experience for you. A dedicated Personal Concierge is available for guests who book on WaldorfAstoria.com. After reserving your room, you will receive a Pre-Arrival email a few weeks before your arrival, with a note from your Personal Concierge to assist in planning you arrangements. Or, feel free to call 1-800-WALDORF to speak with a trip planning specialist. Luxury means different things to different people, but it can be found even in the simple things.

  • During Your Stay – When you arrive at the hotel, your Personal Concierge will welcome you in the lobby, allowing you to bypass the front desk check-in. Then, your Personal Concierge will show you right to your room so you can settle in. Guests are encouraged to reach out to their concierge directly to take care of whatever they may need throughout their stay.

  • For Your Departure – The most difficult part of any Waldorf Astoria stay is leaving, because it is the last thing you want to do. Your Personal Concierge will be there to make sure your departure is effortless. From the complimentary packing service to a swift and easy checkout, your Waldorf Astoria experience will leave you wanting to plan your next visit before you even leave the hotel.


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