True Waldorf Service

Authentic, personalized service that consistently meets your luxury travel needs from the moment you book your trip through the time you depart.

Experience True Waldorf Service, an extension of the legendary personal service principles that were first born at the flagship Waldorf Astoria property in New York in 1930. Your personal concierge acts as your primary contact to guarantee your every request is met, from assisting with culinary preferences, to arranging special occasion details.

  • WELCOME – Receive a customized email before you even arrive, connecting you to your personal concierge to pre-arrange services and special requests attuned to your history, personal preferences, and travel destination.

  • EXPERIENCE – Upon arrival, your personal concierge welcomes you and ensures you have a true VIP experience. You will be escorted directly to your accommodations, bypassing the typical check-in process and will have 24-hour access to designated representatives with local expertise and an informed understanding of your needs.

  • DEPARTURE – Your personal concierge takes the hassle out of departure travel by arranging packing services, boxed lunches, home luggage delivery, transportation and expedited checkout.